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If the problem continues, please contact your support team. The user name, password, or domain appears to be incorrect. To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section. Please verify your logon credentials and try again. To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section. This issue may occur if Lync can't detect a suitable Lync Server. Also, make sure your network connection cable is securely connected. The service might not be available, or you might not be connected to the Internet.

The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online. Office 365 uses the Microsoft Azure AD authentication system for authentication. Kerberos authentication:Leave this option cleared.
#Lync for mac small star next to phone manual#
Manual Configuration: Select this option if automatic configuration is failing, and specify the following values: If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration. You can configure the following options:Īutomatic Configuration: In most cases, this is the correct setting. To configure additional options for connecting to Skype for Business Online, click Advanced.
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Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires. If you want to save your credentials, click to select the Remember my password check box. Next to Sign in as, select the presence status that you want to display after you sign in. To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:Įnter your email address, user ID, and password. Make sure that users follow the correct steps when they sign in to Skype for Business Online
#Lync for mac small star next to phone update#
You can find the latest update at Update for Lync for Mac 2011. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. To use AutoUpdate, open Microsoft Lync, and then on the Help menu, click Check for Updates.To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed.
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Note: This update is also available from Microsoft AutoUpdate, an application that can automatically keep your Microsoft software up to date. To remove the update installer, first drag the Microsoft Lync for Mac 2011 update volume to the Trash, and then drag the file that you downloaded to the Trash.

If you are using Safari, the downloaded file is saved to the desktop unless you specified a different location in the Preferences dialog box of Safari.
